FAQ

These machines are designed to make the process of tamping coffee much easier and faster, saving time and effort for baristas and coffee lovers alike. Bosetamper Asia believes in providing high-quality equipment that is both effective and user-friendly, while offering unparalleled customer service to ensure the satisfaction of their clients. Our team is committed to innovation and constantly strives to improve their products and services to meet the evolving needs of the coffee industry.

Bosetamper Asia is a company that specializes in the distribution of Automatic Handheld Tamper machines in Asia.

Automatic Handheld Tamper by Bosetamper Asia from Boston, USA. We take pride in using high-quality materials and ensuring that our product is made with precision and care.

Bosetamper Asia is based in Tangerang, Indonesia.

Thank you for your interest in our Automatic Handheld Tamper. Purchasing it from Bosetamper Asia is a straightforward process. You can visit our website, and go to the product page for Automatic Handheld Tamper. From there, you can add the product to your cart and proceed to checkout.

To complete your order and proceed with payment, please contact our sales team via WhatsApp at +62 821-2393-3630. They will be delighted to assist you with the check-out process and provide further information. Thank you for your trust!

A manual tamper requires physical force and skill to evenly distribute the coffee grounds while the Automatic Handheld Tamper from Bosetamper Asia uses advanced technology to automatically compress and level the coffee grounds with consistent pressure every time. This results in higher-quality and more consistent espresso shots, especially when competing in barista competitions or working in a high-volume café or restaurant setting. The Automatic Handheld Tamper also saves time and reduces stress on the barista's hand and wrist, minimizing the risk of repetitive strain injuries. Overall, the Automatic Handheld Tamper streamlines the espresso-making process, allowing for faster service and more consistent quality, while requiring less physical labor from the barista.

Please add the depth setting 1 step at a time. Increase for 1 step is about 1mm deeper.

The standby time is about 24 hours after fully charging. The system is actually never really Off; instead off Sleep only. During sleep, the electronic circuit uses some battery power. This power management circuit monitors the Middle touch sensor button all the time for immediate Wake-up action, ready for tamping instantly. In addition, there is a circuit with a feature to stop the wireless charging automatically after the battery is fully charged so the battery lifetime is optimal.

Recalibrate the portafilter’s sensor. Please follow this instructions: https://youtu.be/S-rq7rIOvrs

So this is a sign that the sensor calibration is not done correctly yet. Please redo it and make sure the 1st step and 2nd step are correct: - 1st step is called “Detach”: just place it on top of the portafilter (do not twist it yet) - 2nd step is called “Attach”: and now you twist lock it

This is a sign that the wireless charging pad triggers the touch sensor button and wake up the system to turn On. You do want the system stay Off all the time during charging. To get out from this condition, you need to reset the unit. There are 2 different ways: - Let it running out battery juice and shutdown by itself - Open the casing and disconnect the battery clip Basically you have to keep the unit Sleep/Power Off every-time during charging. Here are video examples of the right condition when charging correctly. - Video 1 www.youtube.com/shorts/f08qsxfWwKM - Video 2 www.youtube.com/shorts/46Y1JSNlLsE